We’re here to help before, during and after your trip.
Customer support
Email support@esim.global and include your order number and the destination you’re travelling to. We usually reply within one business day, and faster for connection problems while you’re abroad.
Before you write to us
- Is my phone compatible? Check your model on our eSIM compatible phones page. Your phone must also be carrier-unlocked.
- How do I install my eSIM? Follow the step-by-step guide for your phone, for example iPhone or Samsung Galaxy.
- No data after landing? Make sure the esim.global line is selected for mobile data and that data roaming is switched on for that line only. Then restart your phone.
- Refunds and cancellations are explained in our refund policy.
Company details
esim.global is operated by Intergo Telecom Ltd, Paphos, Cyprus (EU).
For privacy and data protection requests, see our privacy policy.